Frequently Asked Questions
Welcome to QJ Jewelry's FAQ page! We’ve answered some of the most commonly asked questions to ensure a seamless shopping experience. If you have additional questions, feel free to reach out to us.
1. Are your items made to order?
Yes, all of our jewelry is custom-made to order, ensuring high-quality craftsmanship tailored to your preferences.
2. How long does it take to receive my order?
Our items take approximately 14-30 days for production and delivery. This timeframe allows us to focus on creating your piece with care and precision.
3. Can I rush my order?
Yes, we offer rush services for certain items. If you need your jewelry sooner, please contact us at sales@qjjewelry.com, and we will do our best to accommodate your request. Additional fees may apply.
4. Do you offer custom designs?
Absolutely! If you have a specific design in mind, we’d love to bring it to life. Please fill out our custom jewelry inquiry form on the website or email us directly to get started.
5. What materials do you use?
We use premium materials, including solid gold, sterling silver, and high-quality diamonds or CZ stones. We do not use gold-plated metals, ensuring long-lasting and valuable pieces.
6. What is your return policy?
Because each piece is custom-made to order, all sales are final. However, if there is an issue with your item, please contact us immediately so we can address it.
7. How do I care for my jewelry?
We recommend avoiding exposure to harsh chemicals, perfumes, or lotions. Clean your jewelry gently with a soft cloth and store it in a jewelry box when not in use.
8. What if I break my jewelry? Can it be repaired?
Yes, in many cases, we can repair your jewelry. Please fill out our jewelry repair form with details and photos of the damage, and we’ll provide you with repair options and costs.
9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
10. How will my order be shipped?
All orders are shipped via secure and insured delivery services. You will receive a tracking number once your order is shipped.
11. What if my shipping address is incorrect?
If you notice an incorrect shipping address, please contact us as soon as possible. If the package has already been shipped and is returned to us, you are responsible for paying the cost of reshipping the product.
12. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number to monitor your package.
13. Do you ship internationally?
Yes, we offer international shipping. Please note that delivery times may vary depen
ding on your location.
For further assistance, please contact us at sales@qjjewelry.com or use the contact form on our website.
Thank you for choosing QJ Jewelry, where quality and craftsmanship come first!
Note: Delivery timelines and policies may be subject to change during holiday seasons or promotions.